Be Free From Pain
Effective Date: April 13, 2026
Last Updated: April 13, 2026

Introduction

Be Free From Pain ("we," "us," or "our") operates the website BeFreeFromPain.com and provides RAPID NeuroFascial Reset therapy services at our locations in Calgary, AB and Roberts Creek, BC. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Alberta's Personal Information Protection Act (PIPA) and British Columbia's Personal Information Protection Act (PIPA BC).

By using our website or booking our services, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you visit our website.

Information you provide directly:

Name (first and last)

Email address

Phone number

Messages or inquiries submitted through our contact form

Appointment booking details (preferred date, time, location, and service type)

Medical history and health information relevant to your treatment (collected during intake)

Payment and billing information when purchasing session bundles (processed securely through Stripe — we do not store your full credit card number)

Information collected automatically:

IP address

Browser type and version

Pages visited and time spent on each page

Referring website or source

Device type and operating system

General geographic location (city/region level)

This information is collected through Google Analytics and our website platform to help us understand how visitors use our site and to improve our services.

How We Use Your Information

We use the personal information we collect for the following purposes:

To schedule and manage your appointments (discovery sessions and treatment sessions)

To communicate with you about your bookings, treatment plans, and follow-up care

To respond to your inquiries submitted through our contact form

To process payments for session bundles

To send you appointment reminders and confirmations

To maintain clinical records as required for the provision of therapeutic services

To improve our website, services, and client experience

To analyze website traffic and usage patterns (via Google Analytics)

To comply with legal and regulatory obligations

We will not use your personal information for purposes beyond what is described here without obtaining your consent.

Health Information

As a registered massage therapy and RAPID NeuroFascial Reset practice, we collect health-related information during your intake process and treatment sessions. This information is used solely for the purpose of providing safe and effective therapeutic care. Health information is kept strictly confidential and is not shared with third parties except as required by law or with your explicit consent (for example, if you request that we share treatment notes with another healthcare provider).

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service providers: We use trusted third-party platforms to operate our business, including:

Our website and booking platform — for website hosting, appointment scheduling, contact forms, client management, and communications

Google Analytics — for anonymous website usage analysis

Stripe — for secure payment processing

Zoom or phone — for virtual discovery sessions

These providers access your information only to perform services on our behalf and are contractually obligated to protect your data.

Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or enforceable government request.

With your consent: We may share information with other parties when you have given us explicit permission to do so.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data.

Types of cookies we use:

Essential cookies — required for the website to function properly (e.g., form submissions, calendar bookings)

Analytics cookies — used by Google Analytics to collect anonymized data about how visitors interact with our site

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website, such as booking appointments online.

Google Analytics: We use Google Analytics to understand website traffic and usage. Google Analytics collects information anonymously and reports trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On, available at https://tools.google.com/dlpage/gaoptout.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

Client and treatment records — retained for a minimum of 10 years following your last treatment, in accordance with professional regulatory requirements for registered massage therapists in Alberta and British Columbia

Contact form inquiries — retained for up to 2 years, then deleted

Payment records — retained as required for tax and accounting purposes (generally 7 years)

Website analytics data — retained in anonymized/aggregated form as configured in Google Analytics

Your Rights Under PIPEDA

You have the following rights regarding your personal information:

Access — You may request access to the personal information we hold about you.

Correction — You may request that we correct any inaccurate or incomplete personal information.

Withdrawal of consent — You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide services to you.

Complaint — If you are not satisfied with how we handle your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

To exercise any of these rights, please contact us using the information below.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

Secure, encrypted connections (SSL/TLS) on our website

Access controls limiting who can view client records

Use of reputable, security-compliant third-party service providers

Secure payment processing through Stripe (PCI-DSS compliant)

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Be Free From Pain
Juan Rojas — RAPID NeuroFascial Reset Specialist & RMT

Phone: (403) 890-0333
Email: [email protected]

Website: BeFreeFromPain.com

Locations:
719 Canfield Way SW, Calgary, AB T2W 1K2
3396 Beach Avenue, Roberts Creek, BC V0N 2W2